Keysight Technologies bolsters technical support services

Keysight Technologies announced it has expanded the company’s KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support.

KeysightCare is a scalable and comprehensive support model offering best-in-class test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements and test.

This integrated support model is now available with five tiers to meet the specific hardware, software and technical support needs of customers.

“Our customers demand faster access to technical support when challenges arise in operating test and measurement instruments and software,” said Ted Burns, Global Director of KeysightCare. “Since Keysight implemented KeysightCare in 2018, we’ve been able to improve committed response times by 50 percent, while continuing to invest in our global support infrastructure, empowering our customers to mitigate project risk and get products to market faster. KeysightCare helps customers remove barriers to success through a committed, accessible, and proactive engagement with our measurement experts.”

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